If you run a medical office, clinic or dental practice, you count on your employees to be the face of your business. Their daily contacts with your customers help establish long term relationships with patients.

Employee training: as a small business, you know it’s essential, and you know that workers want it. But often while running the company, you run out of time to teach and coach employees. If this describes your situation, using an online training system can help you reach your goals. Here’s what you need to know to find the right system.

Telecommunications industry employees spend their workday helping other people connect. They answer customer questions, provide advice, help develop new products and support your business operations. So, doesn’t make sense to keep your team members connected? Isn’t it important for you to provide employees with the latest information about products, upgrades, and trends?

For most businesses, success doesn’t just happen. Success requires a strategy that helps employees reach specific objectives. It also requires insight, a plan, and dedication to making ideas real.  This same strategy can be used to set up an effective employee training program.

As a trucking company, are you part of the 10% or the 85%?

Many people think microlearning is like a large pizza. You take one topic and cut it into slices of information. Employees get a piece at a time, and eventually, they’ll have the whole topic.

Did you know you can manage and train employees using charts and graphs to tell business stories? Years ago I read a book, Managing by Storying Around, that dramatically changed my thinking about managing and working with employees. I learned that stories usually are more effective in training and coaching employees than emails, memos or newsletters.

Employees want continuous training at work. If they don’t get the coaching and learning experiences they’re seeking they won’t hesitate to look around for other employers who will meet their needs. So, why not provide the new knowledge and skills they want? You’ll end up with higher quality workers. And employees will be more satisfied and willing to stay on the job. Here are seven things you need to do.

During a team meeting, when you announce that’s it’s time for compliance training to meet certification, regulation or professional requirements, how do your employees respond? Do you hear groans or sighs, or see head-shaking and eye-rolls? You’re not alone. Usually required employee training is, well to be honest, boring. But it doesn’t have to be. Surprise employees with compliance training that’s fun, interesting and effective. And it’s easy to set up.

Do your employees consider customers as an annoying interruption or an opportunity to make successful connections for your business?