Telecommunications industry employees spend their workday helping other people connect. They answer customer questions, provide advice, help develop new products and support your business operations. So, doesn’t make sense to keep your team members connected? Isn’t it important for you to provide employees with the latest information about products, upgrades, and trends?

As a trucking company, are you part of the 10% or the 85%?

Do your employees consider customers as an annoying interruption or an opportunity to make successful connections for your business?

Business owners know that training helps employees do their job better. But employees also seek learning experiences that help them grow professionally.

If you own or work at a small nonprofit business, you know the satisfying experience of personally serving customers. But you also know the frustration of limited training resources for workers to develop new knowledge and critical skills to help the business.

In the hospitality field, work can be both exhilarating and exhausting! Every day businesses have opportunities to surprise and delight customers. Providing amazing customer service depends on an excellent team of workers who are trained to know what to do and how to it. Sound time-consuming? It doesn’t have to be. Here are four ways hospitality businesses can use online training to develop exceptional employees.

Many businesses find it easier to provide coffee for employees than to develop training programs, a talent magazine reported several years ago. Historically, when new employees joined a small business, they worked alongside senior team members to learn job responsibilities. But today nearly half of younger employees won’t accept a new job unless the business provides continuous training programs and professional growth opportunities.

Customer service often is defined by the customer’s experience. Happy customers are likely to return to make future purchases and recommend your business to others. Conversely, poor customer service can destroy your business. It’s especially true today where people are quick to use social media to post negative comments and ratings.

Small businesses often do things because they have to or because it’s the right thing to do. They take this same approach toward employee training. They try to train employees for their jobs, but they often fail to do it well because they don’t have a plan. Consider five reasons why small businesses should connect employee training to business goals.

As a small business owner, how do you define employee training? Is it word-of-mouth-training where employees are taught how to do their job as they go? Is it an employee handbook that tells them they need to know? Or, do you have a plan that incorporates both options when training employees?