In the hospitality field, work can be both exhilarating and exhausting! Every day businesses have opportunities to surprise and delight customers. Providing amazing customer service depends on an excellent team of workers who are trained to know what to do and how to it. Sound time-consuming? It doesn’t have to be. Here are four ways hospitality businesses can use online training to develop exceptional employees.
Welcome to Training with Eaze, a blog designed to assist you in creating amazing online training programs. If you’ve never set up an online training program, want tips on providing better training, or perhaps training is not your full-time job but one of many other tasks you handle, this blog is here to help you.
A common complaint about employee training is that it’s boring and irrelevant. Research shows that employees are strongly interested in coaching and training, but they want the information to be short, appealing and fit their job. Review the following tips to improve employee training for your small business.
Many businesses find it easier to provide coffee for employees than to develop training programs, a talent magazine reported several years ago. Historically, when new employees joined a small business, they worked alongside senior team members to learn job responsibilities. But today nearly half of younger employees won’t accept a new job unless the business provides continuous training programs and professional growth opportunities.
Topics: Benefits of Online Training
Small businesses are discovering the benefit of online training software for employee training. The right software can make it easy to create modules to coach employees and teach them important information and skills they need to do their jobs and help the business reach its goals. Designing modules with a mix of color, interesting text, graphs, videos, and audio can make the training material interesting. But incorporating the right photos into modules can make content memorable. Consider eight tips for choosing the right photos.
Topics: How To
Customer service often is defined by the customer’s experience. Happy customers are likely to return to make future purchases and recommend your business to others. Conversely, poor customer service can destroy your business. It’s especially true today where people are quick to use social media to post negative comments and ratings.
Small businesses often do things because they have to or because it’s the right thing to do. They take this same approach toward employee training. They try to train employees for their jobs, but they often fail to do it well because they don’t have a plan. Consider five reasons why small businesses should connect employee training to business goals.
As a small business owner, how do you define employee training? Is it word-of-mouth-training where employees are taught how to do their job as they go? Is it an employee handbook that tells them they need to know? Or, do you have a plan that incorporates both options when training employees?
Topics: Benefits of Online Training
As a small business, you may have first-class products and an excellent team of workers. But if you don’t have a top-notch sales team with a strong sales strategy, your business may struggle to survive. Developing an outstanding sales process doesn’t have to be difficult or time-consuming. Here’s how online training can seal the deal for your sales team.
Small business employees who work well with others often are tasked with the job of employee training. While they are willing to help out, they may be unsure about the best ways to connect with employees and how to teach and train workers effectively. The good news is that accidental trainers don’t need to be professional teachers. Here are eight tips for success.
“You can’t plow a field simply by turning it over in your mind.” ~ Gordon B. Hinckley
“If you don’t know where you are going, you’ll end up someplace else.” ~ Yogi Berra