Customer service often is defined by the customer’s experience. Happy customers are likely to return to make future purchases and recommend your business to others. Conversely, poor customer service can destroy your business. It’s especially true today where people are quick to use social media to post negative comments and ratings.

Small businesses often do things because they have to or because it’s the right thing to do. They take this same approach toward employee training. They try to train employees for their jobs, but they often fail to do it well because they don’t have a plan. Consider five reasons why small businesses should connect employee training to business goals.

As a small business owner, how do you define employee training? Is it word-of-mouth-training where employees are taught how to do their job as they go? Is it an employee handbook that tells them they need to know? Or, do you have a plan that incorporates both options when training employees?

As a small business, you may have first-class products and an excellent team of workers. But if you don’t have a top-notch sales team with a strong sales strategy, your business may struggle to survive. Developing an outstanding sales process doesn’t have to be difficult or time-consuming. Here’s how online training can seal the deal for your sales team.

Small business employees who work well with others often are tasked with the job of employee training. While they are willing to help out, they may be unsure about the best ways to connect with employees and how to teach and train workers effectively. The good news is that accidental trainers don’t need to be professional teachers. Here are eight tips for success.

“You can’t plow a field simply by turning it over in your mind.” ~ Gordon B. Hinckley
“If you don’t know where you are going, you’ll end up someplace else.” ~ Yogi Berra

Employees want continuous learning experiences, but a Microsoft Corp. study found that people generally lose concentration after eight seconds. So how can you capture employees’ attention to teach them about your mission, brand, and products? Training experts say the solution is to use microlearning online training.

As a small business owner, you may have wondered whether you need to invest in a learning management system. It all depends on your business goals and operations. A learning management system, often referred to as LMS, is training software that can benefit your business. Consider the following reasons why you should consider an LMS.

Do you consider employee training important to your business success? Or, is it something that you continually put off doing?

A business expert once said, “The most successful companies don’t recruit leaders, they grow their own.” Few people are natural leaders. But, many can be taught how to be effective team leaders. Consider four reasons why you should develop employees into leaders.